Terms of Service - Mue Link Management Platform

If you do not agree to these Terms, do not use our Services.

1. The Mue Services

1.1 Description of Services

Mue provides URL shortening and link management services that allow you to:

Create shortened URLs from long URLs
Customize short links with custom slugs and domains
Track analytics for your links (clicks, geographic data, device types, etc.)
Generate QR codes for your short links
Set password protection and expiration dates for links
Manage links through our web application and Chrome extension
Access API endpoints for programmatic link management (Pro plan)

1.2 Account Registration

You may use basic features of Mue without creating an account. To access advanced features, you must:

Provide accurate, current, and complete registration information
Maintain the security of your password and account
Promptly update your account information if it changes
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account

You must be at least 13 years old to create an account.

1.3 Account Access

You are responsible for maintaining the confidentiality of your login credentials. You agree to:

Not share your account with others
Not use another person's account without permission
Keep your password secure and confidential
Immediately notify Mue of any breach of security or unauthorized use

Mue will not be liable for any loss or damage arising from your failure to protect your account credentials.

2. Acceptable Use

2.1 Permitted Use

You may use Mue for lawful purposes only. You agree to comply with all applicable local, state, national, and international laws and regulations.

2.2 Prohibited Use

You may NOT use Mue to:

Create links to illegal content, malware, phishing sites, or fraudulent material
Violate any intellectual property rights
Transmit spam, unsolicited messages, or chain letters
Impersonate any person or entity
Interfere with or disrupt the Services or servers
Attempt to gain unauthorized access to any part of the Services
Use automated systems (bots, scrapers) without permission
Create links that violate our community guidelines
Engage in any activity that could harm Mue or its users
Circumvent any rate limiting or security measures
Resell or redistribute the Services without authorization

Mue reserves the right to investigate and take appropriate action against anyone who violates these prohibitions, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

2.3 Link Content Policy

You are solely responsible for the content of URLs you shorten. We may remove or disable links that:

Violate these Terms
Infringe on intellectual property rights
Contain malicious content (malware, viruses, phishing)
Promote illegal activities
Contain sexually explicit material involving minors
Violate applicable laws or regulations

We reserve the right to review links and remove content at our discretion.

3. Data Ownership and License

3.1 Your Content

You retain all ownership rights to the URLs and content you submit to Mue. By using our Services, you grant Mue a worldwide, non-exclusive, royalty-free license to:

Store and process your URLs to provide the Services
Display analytics data related to your links
Use aggregated, anonymized data for service improvement

This license terminates when you delete your content or close your account, except for data we are required to retain by law.

3.2 Customer Data

"Customer Data" means any data, information, or material provided or submitted by you to the Services, including:

URLs you shorten
Custom slugs and metadata
Link settings and configurations
Analytics and click data

You represent and warrant that:

You own or have the right to use all Customer Data
Your Customer Data does not violate any third-party rights
Your Customer Data complies with all applicable laws

3.3 Mue's Intellectual Property

The Services, including all software, design, text, graphics, logos, and other content, are owned by Mue and protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, modify, or create derivative works of our Services
Reverse engineer or attempt to extract source code
Remove any copyright or proprietary notices
Use our trademarks without written permission

4. Subscription Plans and Billing

4.1 Free Plan

The Free plan includes:

15 short links per month
Basic click analytics
QR code generation
Password protection and expiration
Standard support

Free plan limits reset monthly and unused links do not carry over.

4.2 Pro Plan

The Pro plan is a paid subscription that includes:

Unlimited short links
Custom domains
Advanced analytics with exports
API access
Team workspaces
Priority support
Early access to new features

Pricing is available at https://mue.so/pricing.

4.3 Payment Terms

Subscriptions are billed monthly or annually in advance
All fees are in U.S. Dollars (USD) unless otherwise stated
Payment is processed through Stripe, our payment provider
You authorize us to charge your payment method on each billing cycle
If payment fails, we may suspend or terminate your account
All fees are non-refundable except as required by law

4.4 Price Changes

We may change our pricing at any time. For existing subscriptions:

We will provide at least 30 days' notice of price increases
Changes take effect at the start of your next billing cycle
You may cancel your subscription before the price change takes effect

4.5 Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Upon cancellation:

You retain Pro features until the end of your current billing period
Your account automatically downgrades to the Free plan
No refunds are provided for partial billing periods
Your data remains accessible under the Free plan limits

4.6 Taxes

All fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.). You are responsible for paying all taxes associated with your purchase. If we are required to collect taxes, they will be added to your invoice.

5. API Access

5.1 API Terms

API access is available to Pro plan subscribers. By using our API, you agree to:

Use the API only for your own applications
Comply with rate limits (1,000 requests/hour for Pro users)
Not abuse or attempt to circumvent API limitations
Properly attribute Mue when required
Keep your API keys confidential

5.2 API Rate Limits

Free users: 100 requests/hour
Pro users: 1,000 requests/hour

Exceeding rate limits may result in temporary suspension of API access.

5.3 API Changes

We may modify, suspend, or discontinue any part of the API at any time. We will provide reasonable notice of material changes when possible.

6. Termination

6.1 Termination by You

You may terminate your account at any time by:

Going to Settings → Account → Delete Account
Contacting support@mue.so

Upon termination:

Your access to the Services immediately ceases
Your short links will be deactivated within 30 days
Your data will be deleted according to our Privacy Policy
Any outstanding fees remain due and payable

6.2 Termination by Mue

We may suspend or terminate your account if:

You violate these Terms
You engage in fraudulent or illegal activity
Your account has been inactive for over 12 months (Free plan)
You fail to pay outstanding fees
We are required to do so by law

We will provide notice when reasonably possible, except in cases of:

Legal requirements
Security concerns
Fraud or abuse

6.3 Effect of Termination

Upon termination:

All licenses granted to you immediately cease
We may delete your data per our retention policies
Sections that by their nature should survive will survive (e.g., limitations of liability, indemnification)

7. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, available at https://mue.so/privacy.

We collect and use data as described in our Privacy Policy. By using the Services, you consent to such collection and use.

8. Service Level and Availability

8.1 Service Availability

We strive to provide reliable service but do not guarantee:

Uninterrupted or error-free operation
Availability of specific features
Compatibility with all devices or browsers
That the Services will meet your specific requirements

8.2 Maintenance

We may perform scheduled or emergency maintenance. We will attempt to:

Provide advance notice of scheduled maintenance
Minimize service disruptions
Perform maintenance during off-peak hours when possible

8.3 Support

Free plan: Community support via email
Pro plan: Priority email support with 24-hour response time (business days)

Support is provided in English.

9. Warranties and Disclaimers

9.1 Limited Warranty

Mue warrants that the Services will substantially conform to the description in these Terms under normal use.

9.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
QUIET ENJOYMENT
ACCURACY OR COMPLETENESS

WE DO NOT WARRANT THAT:

The Services will be uninterrupted, timely, secure, or error-free
The results obtained from using the Services will be accurate or reliable
The quality of the Services will meet your expectations
Any errors in the Services will be corrected

You use the Services at your own risk.

10. Limitation of Liability

10.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MUE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
LOSS OF GOODWILL OR REPUTATION
BUSINESS INTERRUPTION
COST OF SUBSTITUTE SERVICES

WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

The amount you paid to Mue in the 12 months preceding the claim, or
$100 USD

10.3 Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mue, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Your use or misuse of the Services
Your violation of these Terms
Your violation of any rights of another party
Your Customer Data or content you submit
Your breach of any representations or warranties

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

12. Confidentiality

12.1 Confidential Information

"Confidential Information" means any non-public information disclosed by one party to the other, including:

Technical information
Business information
Product plans
Customer data

12.2 Obligations

Each party agrees to:

Keep Confidential Information confidential
Use Confidential Information only for the purposes of these Terms
Not disclose Confidential Information to third parties without consent
Protect Confidential Information with the same care as their own confidential information

12.3 Exceptions

Confidential Information does not include information that:

Is publicly available through no fault of the receiving party
Was rightfully known before disclosure
Is independently developed without use of Confidential Information
Is required to be disclosed by law or court order

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13.2 Arbitration

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.

Arbitration will be conducted in Delaware, United States, in English.

13.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS-WIDE ARBITRATION.

13.4 Exceptions

Either party may seek injunctive relief in court for:

Intellectual property infringement
Confidentiality breaches
Violation of terms requiring immediate action

14. General Provisions

14.1 Changes to Terms

We may update these Terms at any time. When we make material changes:

We will post the updated Terms on our website
We will update the "Last Updated" date
We will notify you via email (for significant changes)
Changes become effective 30 days after posting

Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mue regarding the Services and supersede all prior agreements.

14.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14.4 Waiver

Failure to enforce any provision of these Terms does not waive our right to enforce it later. Any waiver must be in writing and signed by Mue.

14.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

14.6 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond their reasonable control, including:

Acts of God
War, terrorism, or civil unrest
Government actions
Natural disasters
Internet or telecommunications failures
Labor disputes

14.7 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Mue.

14.8 Third-Party Services

The Services may integrate with third-party services (e.g., Stripe for payments). Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for third-party services.

14.9 Export Control

You may not use the Services if you are:

Located in a country embargoed by the United States
Listed on any U.S. government list of prohibited parties

You represent that you are not subject to export restrictions.

14.10 U.S. Government Rights

If you are a U.S. government entity, the Services are "Commercial Items" as defined in FAR 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation."

14.11 Notices

Notices to you may be sent to the email address associated with your account. You consent to receive electronic communications.

Notices to Mue should be sent to:

Email: legal@mue.so

Notices are deemed received when sent to the provided email address.

14.12 Survival

Provisions that by their nature should survive termination will survive, including:

Data Ownership and License
Warranties and Disclaimers
Limitation of Liability
Indemnification
Dispute Resolution
General Provisions

15. DMCA Policy

We respect intellectual property rights. If you believe your copyright has been infringed, please send a DMCA notice to dmca@mue.so including:

Your contact information
Identification of the copyrighted work
Identification of the infringing material
A statement of good faith belief
A statement under penalty of perjury that the information is accurate
Your physical or electronic signature

We will respond to valid DMCA notices by removing or disabling access to allegedly infringing content.

16. Contact Information

If you have questions about these Terms, please contact us:

By using Mue, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.