Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") applies to all users of Mue's link management platform, including both free and paid accounts. It governs the use of our services across:

Marketing website - mue.so
Web application - app.mue.so
Chrome extension - Both anonymous and authenticated usage

By using Mue, you agree to comply with this AUP. Violations may result in suspension or termination of your account, removal of content, and in severe cases, reporting to law enforcement authorities.

2. Prohibited Uses

You may not use Mue for any of the following prohibited activities:

Illegal Activities

You may not use Mue to engage in or facilitate:

Violating laws - Activities that violate laws in any jurisdiction
Copyright infringement - Linking to pirated content, unauthorized downloads, or copyrighted material without permission
Trademark violations - Impersonating brands or using protected trademarks without authorization
Distribution of illegal content - Content related to child exploitation, terrorism, or other illegal material
Facilitation of illegal services - Promoting illegal marketplaces, drug sales, or unlawful services

Spam

You may not use Mue to distribute spam or unsolicited communications:

Unsolicited bulk messages - Mass email or SMS campaigns sent without recipient consent
Phishing attempts - Deceptive messages designed to steal credentials, financial information, or personal data
Deceptive email practices - Misleading subject lines, fake sender addresses, or hidden unsubscribe mechanisms
Mass marketing without consent - Commercial messages sent to recipients who have not opted in

Malware

You may not use Mue to distribute malicious software or exploit code:

Links to viruses, worms, or trojans - Malicious software designed to harm devices or steal data
Ransomware distribution - Software that encrypts data and demands payment
Drive-by downloads - Automatic downloads that execute without user consent
Exploit kits - Tools designed to exploit security vulnerabilities
Malicious browser extensions - Extensions that steal data or compromise browser security

Abuse

You may not use Mue to harass, threaten, or harm individuals or groups:

Harassment or stalking - Repeated unwanted contact or intimidation
Hate speech or discriminatory content - Content that attacks individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
Threats of violence - Statements or content threatening physical harm
Doxxing - Publishing private or identifying information without consent
Incitement to harm - Content encouraging violence or self-harm

Fraud

You may not use Mue for fraudulent or deceptive purposes:

Scams or confidence schemes - Investment frauds, advance-fee scams, or other deceptive schemes
Deceptive practices - Misleading claims about products, services, or affiliations
Misleading advertising - False or exaggerated claims in marketing materials
Pyramid schemes or MLM abuse - Unsustainable business models that rely on recruiting rather than product sales
Identity theft or impersonation - Pretending to be another person or organization

Circumvention

You may not attempt to circumvent Mue's security measures or usage limits:

Bypassing rate limits - Creating multiple accounts to exceed link creation limits
Disabling link safety features - Attempting to bypass Google Safe Browsing protections
Manipulating analytics or click data - Using bots or automated tools to inflate click counts
Reverse engineering or exploiting vulnerabilities - Attempting to access unauthorized features or data
Automated abuse - Using bots or scripts to abuse the service without explicit permission

3. Link Safety

Mue is committed to protecting users from malicious links and unsafe content.

Google Safe Browsing Integration

All shortened links created through Mue are automatically screened using Google Safe Browsing technology. This integration provides:

Automatic screening - All links are checked against Google's database of known malicious websites
Suspicious link warnings - Links flagged as potentially dangerous display a warning page before redirecting
Blocked links - Confirmed malicious links are blocked entirely to protect users

User Responsibility

Despite our automated safety measures, you remain fully responsible for all link content you create through Mue. This includes:

Ensuring all shortened URLs comply with this Acceptable Use Policy
Verifying that linked content does not violate applicable laws or third-party rights
Monitoring your links for changes in destination content

Mue's Rights

Mue reserves the right to delete unsafe links without prior notice to protect our users and platform integrity. We may also proactively investigate links reported by users or flagged by our automated systems.

Reporting Malicious Links

If you encounter a malicious or unsafe link created through Mue, please report it immediately to abuse@mue.so with the link URL and description of the issue.

4. Enforcement

Violations of this Acceptable Use Policy will result in enforcement actions proportional to the severity of the violation.

Graduated Enforcement Approach

For minor or first-time violations, we typically follow a graduated enforcement process:

Warning - Email notification explaining the violation with a request to correct the behavior
Individual link deletion - Removal of specific violating links
Temporary account suspension - Service access suspended for 24-72 hours
Permanent account termination - Account and all links permanently deleted

Immediate Termination

For severe violations, we may terminate your account immediately without warning. Violations warranting immediate termination include:

Malware distribution or phishing campaigns
Illegal content involving child exploitation or terrorism
Large-scale spam operations
Repeated violations after previous warnings

Consequences of Violations

Depending on the severity of the violation, enforcement actions may include:

Link deletion - Removal of individual links that violate this policy
Account suspension - Temporary loss of access to your account and links
Account termination - Permanent deletion of your account and all associated data (no refunds for paid accounts)
Reporting to authorities - Severe violations involving illegal content may be reported to law enforcement

Appeals Process

If you believe your account was suspended or terminated in error, you may appeal the decision:

Contact - Email support@mue.so with your account email, case details, and any supporting evidence
Response time - We will respond to appeals within 5 business days
Review process - Appeals are reviewed by a human moderator (not automated systems)
Final decision - Our leadership team makes the final determination on appeals

Appeals are available for good-faith errors or misunderstandings. Frivolous appeals or repeated violations may result in permanent termination without further appeal.

5. Reporting Abuse

We rely on our community to help identify and report violations of this Acceptable Use Policy.

How to Report Abuse

To report links or users violating this policy, please email abuse@mue.so with the following information:

Link URL - The specific Mue shortened link being reported
Description of violation - Which prohibited activity category applies (spam, malware, fraud, etc.)
Evidence - Screenshots, email headers, or other documentation supporting your report
Your contact information - Optional for anonymous reports, but helpful for follow-up questions

Response Time

We are committed to reviewing all abuse reports promptly:

Response time - Within 48 hours (business days)
Investigation - Valid reports are investigated thoroughly
Action taken - If a violation is confirmed, appropriate enforcement action is taken
Reporter notification - If you provided contact information, we will notify you of the outcome

Anonymous Reporting

You may submit abuse reports anonymously (without providing contact information). Anonymous reports are investigated with the same priority as reports with contact details. However, we encourage providing contact information in case we need clarification or additional evidence.

False Reports

False or malicious abuse reports undermine our ability to protect the community. If we determine that you have intentionally submitted false reports to harass other users or waste our resources, we may take enforcement action against your account.

6. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our practices, legal requirements, or service features.

Material Changes

For significant updates to this policy, we will provide advance notice:

Email notification - All registered users will receive an email notification
30-day notice - Material changes take effect 30 days after notification
Last updated date - The effective date is updated at the top of this page

Non-Material Changes

For minor clarifications or non-material updates, we will:

Post the updated policy on this page immediately
Update the "Last Updated" date
No email notification required

Blog Announcements

Significant policy updates will be announced via a blog post on mue.so/blog, explaining the changes and the rationale behind them.

Acceptance

Continued use of Mue after the effective date of policy changes constitutes your acceptance of the updated Acceptable Use Policy. If you do not agree to the updated policy, you must discontinue use of the service and may cancel your account.